Please take a moment to read our terms and conditions for our website, sponsorship and experiences
General information
All Animal Experiences must be booked at least 14 days in advance.
Due to limited staffing at the Sanctuary experiences are only available weekdays.
Once a date is booked it cannot be changed or refunded unless due to exceptional circumstances and this is at the discretion of the Sanctuary. If the chosen date is changed due to exceptional circumstances we will be unable to change it again for any reason. We will only ever allow one date change.
We reserve the right to cancel your experience if you arrive more than 10 minutes after the Experience start time.
Participants must abide by the instructions given to them by staff members at all times. We reserve the right to ask the participant to leave the site should they behave in an inappropriate or unsafe manner.
Coronavirus Update
The safety and wellbeing of our animals, staff and visitors are paramount and in extreme circumstances such as a global pandemic we reserve the right to close the sanctuary.
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Maynards Sanctuary relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Maynards Sanctuary’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Maynards Sanctuary, Lamberhurst Quarter, Tunbridge Wells. Our company registration number is 14441732. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Unless explicitly stated otherwise, all rights including those in copyright in the content of this website are owned by or controlled for these purposes by Maynards Sanctuary. Except as otherwise expressly permitted under copyright law or Maynards Sanctuary Terms of Use, the content of this site may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way without first obtaining Maynards Sanctuary’s written permission or that of the copyright owner.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timelines, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Visiting the Sanctuary
Children (16 and under) must be accompanied by an adult at all times.
Visits are by appointment only.
Visits to the Sanctuary can only be made via the experience or sponsorship process.
We reserve the right to cancel any visit if an animal is sick or injured.
Online Shop
Making A Purchase
Animal sponsorship applies to the specified animal only.
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept Visa, Mastercard and Maestro. Backordered items are not charged until they are shipped.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery Schedule
Please allow a minimum of two weeks for the delivery of any sponsorship.
Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, we use Apple pay via stripe.
Reaching Us If you need to reach us, please email us using the link on the store page,
Privacy Policy
Maynards Sanctuary do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.